Refund policy

At NOBO, your satisfaction matters to us. Since our products are personal care items, we follow strict hygiene standards. Please read our policy below:

✅ Returns

• For safety and hygiene reasons, we cannot accept returns of opened or used products.

• Unopened and unused products may be eligible for return within 7 days of delivery, provided they are in their original condition and packaging.

• To request a return, please contact our support team with your order number and reason for return.

✅ Refunds

• If you receive a damaged, defective, or incorrect item, you are eligible for a full replacement or store credit.

• Refunds are only issued if a replacement is not possible.

• Once your return is approved, refunds will be processed within 5–7 business days to your original payment method.

✅ Non-Returnable Items

• Opened or used products.

• Items not purchased directly from the official NOBO website.

• Products returned without prior approval.

✅ Exchanges

• If you received the wrong item, we’ll gladly send you the correct one at no extra cost.